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Emergency 20 levels5/29/2023 Also, prioritization can address public safety concerns by reducing the number of calls responded to emergently (lights and sirens) to those which are predicted to be genuinely urgent or emergent. As a result, appropriate prioritization of calls is necessary both to use limited resources effectively as well as assure that patients' needs are met in a timely fashion. Trends have shown steady increases in annual EMS calls and subsequent EMS dispatches. Ideally, the call prioritization, as well as the response profile, follows consistent guidelines from the local EMS agency, a regional EMS regulatory body, a national accrediting organization, or even a governmental agency. In EMS systems with multiple simultaneous requests for service or inadequate response resources to meet the call demand at any given time, decisions must be made which call is believed to be most emergent, and which call is less urgent or can be delayed. Standardized dispatch systems that are available for querying callers, categorizing calls, and matching the call type to the appropriate response units and priority have been shown to improve metrics such as time to dispatch. Public safety access points (PSAP) are tasked with the responsibility of taking all emergency calls (911 in the US), triaging and prioritizing each call using the provided information, notifying and dispatching the appropriate responders, and offering pre-arrival first aid instructions to callers.
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